Privacy Notice

This is the privacy notice of Aqua Laboratories Limited, company number 08564454 (‘we’, ‘our’, or ‘us’). Our registered office is at UNIT 3 COVENTRY INNOVATION VILLAGE, CHEETAH ROAD, COVENTRY, ENGLAND, CV1 2TL.

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’. This notice applies to personal data collected through our website and through social media platforms and online retail platforms, including Facebook, Instagram and Twitter. Except as set out below, we do not share, sell or disclose to a third party any information collected through our website.

We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed. If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, Simon Spinks at simon.spinks@aqualabs-uk.com.

The information we process about you includes information you have directly provided to us, information we gather from third party databases and service providers, and information obtained as a result of monitoring how you use our website or our services.

When you use our website, our services or buy from us, including creating an account, we may collect personal identifiers such as your name, title and date of birth, contact information such as email address, telephone number and postal addresses, account information including usernames and passwords, payment information, records of communications, and marketing preferences.

We may confirm information you provide using data from other sources and may collect additional information including identity confirmation data, business information, contact confirmation data, reviews and feedback, and unsolicited complaints.

By using our website and services, we process login details, content you contribute, survey responses, technical information such as IP address and browser type, usage data, transaction information, and marketing preferences.

We may aggregate anonymous statistical or demographic data for any purpose. If aggregated data is combined with personal data, it will be treated as personal data.

We do not collect special personal data relating to race, ethnicity, religion, health, genetics, biometrics, political opinions, or sexual orientation.

Where personal data is required by law or contract and you fail to provide it, we may be unable to provide services and will notify you if this occurs.

We process personal data on lawful bases including contractual necessity, consent, legitimate interests, and legal obligation. If the lawful basis changes, we will notify you where required.

We process information necessary to fulfil contracts, including verifying identity, selling products, providing services, and offering support and recommendations. This data is processed until the contract ends.

Where you provide consent, such as when browsing our website or requesting information, we may process personal data until consent is withdrawn or no longer applicable. Withdrawal of consent may limit website functionality.

We may process data based on legitimate interests such as improving services, administration, fraud prevention, legal protection, and safeguarding user interests.

We may process data to comply with legal obligations, including responding to lawful requests from authorities.

We do not share personal data collected through our website with third parties except as stated in this notice.

Information you post publicly on our website may be viewed and used by others. Once information enters the public domain, we have no control over third-party use.

Payment information is processed securely by third-party payment providers and is never accessed by us.

Job application data may be retained for up to three years. Employee data is retained for up to six years after employment ends.

We may receive anonymised or non-identifiable data from third parties whose services we use.

Third-party advertisers may use cookies or tracking technologies on our website. We do not control these technologies.

We may share limited information with credit reference agencies to combat fraud.

In the event of a dispute between users, we may share relevant information with consent to resolve the issue.

We may share personal data with service providers and business partners for payment processing, fraud prevention and marketing purposes.

Referral partner information is used solely to manage referrals and commission payments.

Cookies are used to personalise experiences, provide functionality, analyse usage and serve relevant advertisements. You may manage cookies via browser settings. Non-essential cookies require consent.

We collect technical and usage data to assess website performance and user experience.

We may use remarketing technologies to display relevant advertisements. Personal data is not shared with advertisers.

You have rights regarding your personal data. Further information is available at knowyourprivacyrights.org.

Our services are not intended for children under 18 without parental consent.

We use SSL encryption to protect data transferred between you and us.

With consent, we may communicate using third-party platforms such as WhatsApp, Facetime, Skype or Zoom.

Data may be processed outside the UK, including within the EU, using appropriate safeguards.

You may request access to, correction of, or deletion of your personal data. Identity verification may be required. Fees may apply where permitted by law.

We retain personal data only as long as necessary to provide services, comply with legal obligations, or support legal claims.

This privacy policy complies with UK data protection law including the Data Protection Act 2018, GDPR and PECR. We may update this notice from time to time.

Questions about the Privacy Policy should be sent to us at simon.spinks@aqualabs-uk.com

Trading Name: Aqua Laboratories Limited
Email: sales@aqualabs-uk.com

Business Address: Unit 3, Parkway Drive,  Sheffield S9 4WU, United Kingdom
Business Phone Number: +44 (0)114 244 3592
Business Registration Number: 08564454
VAT Number: 166 9176 68